Terms & Conditions

Introduction

The owner of this site is Mayhem UK Ltd, whose address is The Perfume Factory, 140 Wales Farm Road, London W3 6UG. 
pocketsmoovie.com is a trading name of Mayhem UK Ltd.

REGISTERED IN ENGLAND NO. 2659670 – VAT No. 549 8948 65

By using this website you are agree to the terms and conditions as set out below.

Trademarks and Copyright

Pocketsmoovie is a registered trademark of Mayhem UK Ltd. These trademarks cannot be reproduced without the express permission of Mayhem UK Ltd.

All content on this website including design, graphics, and text are copyright of Mayhem UK Ltd and its affiliates or their content and technology providers. Reproduction of any of these materials is strictly prohibited without the prior written permission of Mayhem UK Ltd.

The following areas of the site may be downloaded for personal use and forwarded to an third party recipient for personal use provided you do not make any modifications and acknowledge this website: downloadable files located in the News & Reviews/Movies section.

Contract to supply goods

The display of goods on pocketsmoovie.com amounts to an invitation to buy. We endeavour to display and describe these goods as accurately as possible. Prices quoted include UK VAT quoted at 20.0%. Price and availability information is subject to change without notice. If products are delivered to you outside the EU you will be responsible for any local sales tax or duties arising from the delivery.

A contract to supply goods between you and us is created only after we have shipped your goods and an email has been sent you by pocketsmoovie.com (or a third party contracted by Mayhem UK Ltd) confirming this. This email constitutes order acceptance and completion of the contract between you and us regardless of whether or not you receive the email.

Your order may not be accepted if we cannot authorise your payment or the product(s) ordered are unavailable from stock.

We reserve the right to postpone delivery of your order until payment has been satisfactorily received.

Returns Policy

30 day guarantee
If for any reason you are unhappy with your purchase you can return it to us for a refund or replacement within 30 days of purchase, within the reasons and terms as set out below:

Gift items
If you have received a product from us as a gift we are happy to exchange it for something else but we cannot give refunds to anyone but the original purchaser. Please retain your proof of postage when returning items back to us as we cannot be held responsible for goods lost in transit.

Faulty or defective items
If you return a product that is faulty we will happily refund the cost of returning it us or alternatively arrange a collection on your behalf where possible. If you believe an item to be faulty please email us first at …………. explaining what the fault is and how it happened. We can then issue you with a Fault Reference Code. We do test all items returned because of a fault and cannot make a full refund if we believe the product has been damaged due to mis-use and not due to a fault.

Refunds and replacements
If we have received your item back and you are due a refund or replacement from us we will endeavour to process this within 7 days of receipt of the item but please allow up to 28 days.
With any items returned to us please ensure the returns form included with the product is filled in correctly as we cannot process your return without this. If you have any questions about returning an item not covered here please email us at ………….

This returns policy does not affect your statutory rights.

Warranty

Your Pocketsmoovie Distributor provides each original retail purchaser with a warranty against defects of materials and workmanship, as detailed below. The warranty is effective from the date of retail purchase.

Smoovie for a minimum of 6 months.

This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made directly to your local Smoovie distributor, proof of purchase is required. This warranty does not cover follow-up maintenance by non-certified persons, or installation of parts or accessories not originally intended for the Smoovie as sold.

The warranty does not apply to damage or failure due to accident, misuse, abuse, or neglect. Your local distributor is not responsible for incidental or consequential damages or labour charges associated with replacing parts not covered by the warranty. This warranty gives the consumer specific legal rights, and those rights may vary from place to place.